From firefighting to architecture — with an agent on your team
Two days for system administrators, ops engineers and IT coordinators. You build support and management agents that take over recurring work: ticket classification, knowledge base maintenance, log monitoring with interpretation, onboarding and offboarding flows.
What you'll learn
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Support and helpdesk automation
Handle tier-1 support agentically: password resets, account questions, recurring issues. Ticket classification and routing. Knowledge base that updates itself based on resolved tickets.
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Log monitoring with interpretation
Not just alerts, but context: 'Since yesterday 3× more 500-errors on endpoint X, appears to correlate with deploy Y.' The agent signals patterns, you decide.
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Security and compliance
Phishing email assessment, collecting compliance evidence for audits, investigating vendor security. The agent does the time-consuming detective work; your IT professional assesses and decides.
Immediate results
- Working support and management agents
- Strong focus on observability and cost control
Long-term
- IT can focus on architecture instead of firefighting
Who it's for
- System administrators
- IT coordinators
- Operations engineers
About the trainer
Wiemer Kuik
Consultant & trainer, agentic AI
Wiemer has over 40 years of experience in business and IT transformation. He helps SMEs, educational institutions and corporates deploy agentic AI as structural capacity expansion — not as a hype project, but as a working system with governance. He is founder of Kuik Consult, AI Proeflokaal and LABS1100, and writes and speaks regularly on the agentic organisation.
LinkedInParticipant experiences
Our IT department now has agents running incident triage, monitoring and first-line support autonomously. Game changer.
The combination of Claude Code and agentic architecture doubled our delivery speed.
We learned how to convert existing IT processes into agentic workflows without rebuilding everything.
Not sure about the fit?
Book an intake — we'll spend 30 minutes on your goals and give you honest advice.